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September 18, 2008
As part of our effort to provide the best customer service possible, the Physics IT Group will be more diligent about enforcing our already-existing ticket system policy. What this means for you as a user is simply that if you require assistance, you will need to open a ticket first either by emailing help@phys.psu.edu or using the web interface located at http://helpdesk.phys.psu.edu. No work requests will be processed without a ticket. (Please do not ask the IT Staff to open a ticket on your behalf)
Web access to the helpdesk is available to everyone with a Physics Account, but you must request activation by emailing help@phys.psu.edu. With web access you can track and comment upon your own tickets.
We apologize for this minor inconvenience, and appreciate your understanding.
If you have any questions or concerns about this policy please contact Joshua Fritsch (joshua@phys.psu.edu / 865-3024).